Our client services team will work with network service providers, local access providers, hardware vendors to coordinate new implementations or changes to the current infrastructure. Signal Technology will manage the implementation in accordance with the plan developed and agreed to by the client, vendor and Signal Technology Group. Offering unparalleled on-going support, our customers can interact directly with network service providers or simplify their experience by working with Signal Technology for adds, moves, changes, problem resolution, and bill questions.
Support
Prompt Response from people dedicated to exceeding your expectations. That’s the Signal Technology Difference! Our Client Service Managers are available to solve customer issues including service interruption, billing, and changes to an existing account.
Typical administrative tasks we perform in support of recommended solutions:
* Verify proper tariff billing by your current carrier(s)
* Ensure accuracy of services and features billing
* Confirm taxes and surcharges are applies appropriately
* Confirm correct circuit billing
* Track and monitor moves/adds/changes in billing
* Ensure timeliness of billing changes
* Determine if services billed for are being consumed
* Determine most cost effective solution for clients needs based on CURRENT market trends
Project Management & Support
Project-Managed Implementation
Our client services team will work with network service providers, local access providers, hardware vendors to coordinate new implementations or changes to the current infrastructure. Signal Technology will manage the implementation in accordance with the plan developed and agreed to by the client, vendor and Signal Technology Group. Offering unparalleled on-going support, our customers can interact directly with network service providers or simplify their experience by working with Signal Technology for adds, moves, changes, problem resolution, and bill questions.
Support
Prompt Response from people dedicated to exceeding your expectations. That’s the Signal Technology Difference! Our Client Service Managers are available to solve customer issues including service interruption, billing, and changes to an existing account.
Typical administrative tasks we perform in support of recommended solutions: