With all the mergers and changes in the industry, it is easy to get lost in the shuffle. A company cannot depend on maintaining the same account team because of the constant industry reorganizing that has become the norm. Aren’t you tired of explaining about your business or what services you have in place to yet another account representative? Getting resolution to a billing issue, understanding the bill, or getting needed attention to a service escalation can appear futile at times.
Our clients think of us as an extention of their organization. We assist our clients in dealing with implementations and the day to day tasks involving service requirements and billing issues. Staffing availability is thin to deal with all the aspects revolving around communications. Our clients want to focus on their core business. Our clients want their staff addressing issues which can contribute to increasing revenue and or enhancing customer satisfaction to retain their customer base, not getting bogged down in figuring out what today’s trends and changes are in the telecommunication technology industry.
Support
Prompt Response from people dedicated to exceeding your expectations. That’s the Signal Technology Difference! Our Client Service Managers are available to solve customer issues including service interruption, billing, and changes to an existing account.
Typical administrative tasks we perform in support of recommended solutions:
* Verify proper tariff billing by your current carrier(s)
* Ensure accuracy of services and features billing
* Confirm taxes and surcharges are applies appropriately
* Confirm correct circuit billing
* Track and monitor moves/adds/changes in billing
* Ensure timeliness of billing changes
* Determine if services billed for are being consumed
* Determine most cost effective solution for clients needs based on CURRENT market trends
Services Overview
Value Add Delivered by Signal Technology Group
With all the mergers and changes in the industry, it is easy to get lost in the shuffle. A company cannot depend on maintaining the same account team because of the constant industry reorganizing that has become the norm. Aren’t you tired of explaining about your business or what services you have in place to yet another account representative? Getting resolution to a billing issue, understanding the bill, or getting needed attention to a service escalation can appear futile at times.
Our clients think of us as an extention of their organization. We assist our clients in dealing with implementations and the day to day tasks involving service requirements and billing issues. Staffing availability is thin to deal with all the aspects revolving around communications. Our clients want to focus on their core business. Our clients want their staff addressing issues which can contribute to increasing revenue and or enhancing customer satisfaction to retain their customer base, not getting bogged down in figuring out what today’s trends and changes are in the telecommunication technology industry.
Support
Prompt Response from people dedicated to exceeding your expectations. That’s the Signal Technology Difference! Our Client Service Managers are available to solve customer issues including service interruption, billing, and changes to an existing account.
Typical administrative tasks we perform in support of recommended solutions: